Support

Terms and Conditions

Please note that these Terms and Conditions were last updated: 7 March 2023

PLEASE READ THIS CAREFULLY BEFORE USING THE BETABLE SITE

Introduction and important information

1. This document and the documents referred to in it (together, referred to as the "Terms and Conditions" or “Terms”) are the legal agreement on which you may make use of Betable’s products and services (collectively “Our Services” or “Services”).
2. Our Services include;
   1. All products, including our games (“Games”), websites (“Sites”), mobile and device apps (“Apps”) which are labelled as “Powered by Betable” or “Betable-Powered”;
   2. Any other products, including games, available through Betable’s Sites and Apps; and
   3. Your Betable account (“Account”), through which you can access our Services.
3. Please note that we amend these terms and conditions from time to time and so we recommend that every time you wish to use our Services you should check back to ensure that you understand the terms that apply at that time.
4. By using any of our Services, you accept these Terms and confirm that you agree to abide by them. If you do not accept and agree to abide by these Terms, you should not use any of our Services. These Terms apply regardless of whether the Services are accessed by desktop browser, mobile device, tablet device or any other device.
5. In addition to this document, the Terms and Conditions include:
   1. our Privacy Policy;
   2. our Protected Funds policy;
   3. any terms, conditions and rules of any special offers, promotions or bonuses which may be offered as part of our Services;
   4. our Responsible Gambling policy;
   5. our Identity Policy, and
   6. the rules of each Game (“Game Rules”) which are accessible within every Game.
6. If there are any Terms which are unclear or which you do not understand, please contact support@betable.com
7. Where we wish to make substantial changes to the Terms or to suspend or withdraw or restrict the availability of all or any part of our Services, we will give you as much prior notice as is reasonably practicable via one of the methods set out below. For minor or insubstantial changes, we may not give you any notice of such changes, so you are advised to review the Terms on our Site on a regular basis.
8. Where we plan to make substantial changes to the Terms or our Services that we provide, we will do so by an appropriate method of notification, which may include:
   1. Emailing you at the email address you have previously supplied us with; and/or
   2. Placing a notice on our Site.
9. We may invite you to accept any new Terms by clicking on "yes" or "I accept" or “I agree”, or checking a 'tick box' or any other similar method of confirmation by you.
10. If you provide us with any such confirmation, or continue to use our Services after we have notified you in accordance with this paragraph then we will continue to provide our Services on the basis of the new Terms.
11. If any change is unacceptable to you, then you should cease using our Services and close your Account with us.

Who we are

1. Betable Ltd (‘Betable’, ‘we’, ‘us’, ‘our’) is a UK-based gambling company, registered in England and Wales under company number 7080629 and has its registered office at Aston House, Cornwall Avenue, London, N3 1LF
2. Betable is licensed and regulated by the UK Gambling Commission, (Licence no. 23328). For more information please visit www.gamblingcommission.gov.uk.

Opening An Account

1. You may browse our Sites and Apps without opening an account with us but if you want to start using our Services you will be required to register and open an Account with us.
2. By applying for an Account with us you declare that:
   1. you are at least 18 years old;
   2. you have legal capacity and authority to enter into these Terms and Conditions;
   3. you are opening the Account for your own use, and not for the use of anyone else;
   4. your Account will be personal to you and may not be transferred to a third party;
   5. the information provided on the registration form is correct, including your name, date of birth, postal and email addresses, and any other information used to authenticate your identity;
   6. you understand that by using our Services there is a risk of losing money and you accept full responsibility for such losses;
   7. you have authority to make any payments to us in order to use our Services and will at all times act in good faith in relation to those payments;
   8. you agree to be fully bound by these Terms;
   9. you are responsible for complying with all applicable local and national laws, including gambling laws, and will not access our Services from any jurisdiction in which it would be illegal to do so (including, but not limited to the Prohibited Jurisdictions set out below).
   1. Prohibited Jurisdictions:

      Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bosnia and Herzegovina, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Democratic Republic of Congo, Cook Islands, Cote D’ Ivoire, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Palestine, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Haiti, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People’s Republic of Korea (North Korea), South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Puerto Rico, Qatar, Reunion, Russia, Rwanda, St. Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Saint Pierre and Miquelon, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia and Zimbabwe.

3. We reserve the right (at our absolute discretion) to refuse any application for an Account with us and we are not obliged to provide a reason for any such refusal.
4. As part of the Account opening process and onward security of your Account:
   1. You will be required to choose a password for your Account. You must protect this password as described in the Privacy Policy. We reserve the right to disable any password, whether chosen by you or allocated by us, at any time; if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.
   2. You will take all reasonable steps to avoid disclosing (whether deliberately or accidentally) your username, password and/or Account number to anyone else, including ensuring that up-to-date security software is downloaded onto your device and that you change your password regularly.
   3. you will be asked if you wish to opt-in to receive promotional communications via email/SMS/phone/post. You may also change your opt-in and opt-out preferences by accessing your Account and editing your preferences in the Settings section.
5. Your Account is personal to you and may not be transferred to a third party without our prior written consent. You may suspend or terminate your Account at any time by writing to us or by choosing the relevant option from your Account.
6. You agree to inform us immediately if there are any changes or inaccuracies in the information we hold on you. Please note that we may request certain documents from you in order to verify any change. Further details about this can be found in our Identity Policy.
7. Any access to your Account using the correct username and password will be considered by us to be by you. We are not responsible for anyone else accessing your Account using your username and password and we shall not be liable for any losses incurred by you as a result of such an event.
8. Should you become aware of any unauthorized use of your Account, you must immediately notify us and we will suspend your Account pending further investigation of such unauthorised use. If you are using a shared computer we advise that the checkbox to remember your password is kept unchecked at all times.

Verifying Your Account

Your Information

Your Funds – Deposits and Withdrawals

Segregation of Funds

Closing your Account

1. You can request to close your Account at any time by contacting our support team at support@betable.com or you can request to close your Account via your Account page.
2. Following the closure of your Account we will, subject to and in accordance with these Terms, return to you any funds remaining in your Account.

Inactive Accounts

1. We reserve the right to immediately suspend and/or close any unverified Accounts.
2. Your Account may be deemed inactive if you fail to place a deposit or bet or make a withdrawal during a continuous 12-month period. Following 12 months of continuous inactivity, we will send a reminder to the you via the email address saved in your Account. Upon receipt of this reminder, you will have 30 days to log into your Account and make a deposit, withdrawal or a bet.
3. If no deposit, withdrawal or bet is made within this 30-day period, we will attempt to refund any remaining Account balance (cash element only) to the last payment method used by you. If a refund has not been possible for any reason, then your Account may be subject to inactivity fees. In this event £5 of the remaining cash balance will be deducted from the inactive account. If your Account balance is less than £5 then the whole amount will be deducted. This fee will be charged monthly until:
   1. Your Account becomes active; or
   2. The Account balance drops to £0 for any reason when your Account will be closed.

Duplicate Accounts

1. You agree to have only one Account with us. You are not allowed to have multiple accounts with different email addresses, and/or different names. If, in our opinion, you have more than one Account ("Duplicate Account(s)"), we may elect at any time to:
   1. close all your Accounts (including Duplicate Accounts); or
   2. allow you to keep the first Account opened by you and close all Duplicate Accounts; or
   3. keep a Duplicate Account which has the most recently verified account information on it and close all other Accounts opened by you.
2. If we close any Account or Duplicate Account:
   1. all winnings, bonuses, bonus spins and winnings associated with any bonuses and/or bonus spins in the closed Accounts will be void and forfeited by you;
   2. we will void all bets placed using deposited funds in the closed Account and we will refund your deposits (less the sum of any winnings already withdrawn from any of the Accounts being closed and subject to and in accordance with these Terms).

Using our Services

1. You may use our Services for lawful purposes only. You may not use our Services:
   1. if you breach the Terms and Conditions or our policies;
   2. in any way that breaches any applicable local, national or international law or regulation;
   3. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect, including the use of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
   4. for the purpose of money laundering (including where this is linked to terrorist funding);
   5. for abuse of our bonus or promotional offers (please see bonus terms section 11);
   6. for the purpose of harming or attempting to harm minors in any way; or
   7. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
   8. to infringe or attempt to infringe the privacy of another user of our Service; or
   9. to take any action to manipulate artificially our Games, feedback and/or ratings systems for whatever purpose.
2. The following activities are also forbidden and constitute a material breach of these Terms:
   1. Sharing account credentials or joint use with other players or entities and colluding with other third parties, as described below;
   2. taking unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software or the use of automated players (sometimes known as 'bots');
3. For the purpose of these Terms, collusion shall mean, conspiring to work with other players in a group of two (2) or more persons in order to take advantage of a perceived weakness or mathematical flaw in our Services for the purpose of gaining an unfair advantage. In the event that we find any individuals to be colluding, we reserve the right to terminate their Accounts and withhold any funds in those Accounts. We use the following types of information to link player accounts:
   1. IP address;
   2. Device ID;
   3. Play style, choice of games or abuse of a specific facet of a game or group of games;
   4. Significant links found between individuals through open-source information such as social media profiles and company records, or other investigative techniques;
   5. Other fair, reasonable and legal methods.
4. You agree:
   1. not to reproduce, duplicate, copy or re-sell any part of our Services, including but not limited to any of our Intellectual Property, in contravention of the provisions of these Terms and Conditions;
   2. not to access without authority, interfere with, modify, reverse-engineer, damage or disrupt:
      1. any part of our Services;
      2. any equipment or network on which our Services are stored;
      3. any software used in the provision of our Services; or
      4. any equipment or network or software owned or used by any third party, including any software you may need to download to make use of our Service;
   3. not to misuse our Services in any way;
   4. not do anything which hinders or affects the performance of our Services;
   5. not to take any action to conceal or disguise the IP address of the computer you are using to access our Services.
5. We reserve the right to withhold the return of funds and/or close your Account if:
   1. you have been involved in any fraudulent or dishonest activity or have breached the Terms and Conditions;
   2. the applicable funds have been incorrectly credited to your Account, credited in error, or are winnings from bets using funds incorrectly credited or credited in error; or
   3. we are required to do so by law or to comply with the instructions of any competent court or governmental, regulatory or enforcement authority (wherever based).
6. We reserve the right to withdraw or amend our Services without notice.
7. We update our Services regularly, and may change the content at any time. If the need arises, we may suspend access to our Services, or close our Sites and/or Apps indefinitely (in which case you will remain entitled to the balance in your Account, subject to and in accordance with these Terms).

Responsible Gambling

Under age users

1. We prohibit the participation of website's services to individuals under a lawful age.
2. You are prohibited from using our Services if you are under the legal age to gamble in your place of residence (which means where you are under 18 if you are in the UK). We take our responsibility to prevent underage users from playing our Games very seriously. If we are informed or otherwise become aware that you are underage or were underage when you played any Games then your Account will be immediately suspended pending an investigation. If we are unable to confirm (to our satisfaction) that you are over the legal age to gamble in your place of residence, then we will assume that you are underage and your Account will be closed.
3. Any bets made by underage users will be void, including any winnings from those bets, and deposits will be refunded.
4. Underage gambling is an offence in many countries, including the UK. Do not allow anyone who is underage access to your Account. In accordance with our Responsible Gambling Policy, we advise that if your device is used by children that any information in relation to your Account is kept confidential and secure and you may wish to make use of parental control software. Whilst Betable takes every precaution possible to ensure underage gambling cannot take place, the use of parental information remains the account holder's responsibility.

Playing our Games

1. You must play each Game in accordance with the applicable Game Rules, which can be found within every Game (typically in the help section).
2. We strive to ensure that Game Rules are clear and fair. If you think that any of the Game Rules are unclear or unfair, then you should not play the Game. You can contact us in this regard by email to support@betable.com.
3. Changes to the Game Rules will apply only after they have been made. The date of the last change to the Game Rules can be viewed within the help section of each Game.
4. All winnings will be rounded down to the nearest whole pence. For example, a winning pay-out of £0.026 would be rounded down to £0.02, and £0.02 would be added to your Account balance.

Treatment of Errors

Involving Your Equipment

1. Your participation in any Game may be interrupted or ended as a result of a hardware, software or network failure involving your equipment (for example, if your computer or mobile phone battery runs out or your internet connection fails). If this happens while you are placing the bet, our records will be definitive evidence of whether the bet was successfully placed before the failure occurred. If the bet was not successfully placed, then the bet will be void and your stake returned. If the bet was successfully placed, but the outcome of it was not determined before the failure and none of our Terms were breached, then:
   1. if no other decision or action was required from you, then the game round will be completed, and you will be able to view the outcome the next time you access your Account; or
   2. if another decision or action was required from you for, then, where practicable:
      1. the next time you access your Account, you will be able to return to the position in that Game which was last recorded by us and continue to play that Game; or
      2. if it is not possible for you to return to the position in that Game which was last recorded by us and continue to play that Game (except where it is a multi-player game), we may reverse the bet and refund the stake to your Account; or
      3. in the case of multiplayer Games where other players continue playing, the bet will be resolved by the standard strategy described in the applicable Game Rules, unless those Game Rules do not provide for such an eventuality, in which case your stake may be forfeited.

Involving Our Equipment

2. We very occasionally have errors which affect our Services, we try our best to avoid them but it is not always possible. This section sets out how we define and deal with them.
3. We class the following as “Errors”: where problems occur in the software or hardware or communication services used by us to provide our Services.
4. Any bets or game play which is subject to an Error will be deemed void and all bets and game play cancelled.
5. Where an Error occurs, we shall take all reasonable steps to remedy the problem as soon as practicable. Where it causes a Game to be interrupted in circumstances where it cannot be restarted from exactly the same position (without detriment to you or other customers) we will take all reasonable steps to treat you in a fair manner.
6. Any monies which are credited to your Account, or paid to you as a result of an Error shall be deemed, pending resolution, to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have monies in your Account, we may reclaim these monies from those funds.
7. Where you have used monies (which have been credited to your Account or awarded to you as a result of an Error) to place subsequent bets on Games, we may cancel such bets and/or withhold any winnings which you may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you.

Downloads and Links

1. Where our Services contain links to other sites and resources provided by third parties (other than Games), these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
2. If you need to download software to play our Games, the owner or licensee of that software (whether us or our selected partner) will license that software to you. The terms on which you may download that software will be made available to you at the time of download. You must accept those terms in order to use that software. If you do not agree with those terms, please do not use that software.

User content

1. You are prohibited from using any of our Services to post or transmit any material:
   1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
   2. for which you have not obtained all necessary licenses and/or approvals; or
   3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
   4. which would appear to another user of our Sites and/or any App to have originated from us, our staff or any member of our company group, any of our partners providing the user interface of any of our Games, or any other person; or
   5. which relates or links to individuals who are under the age of 18; or
   6. which relates or links to another person's private emails or to contact information about that person; or
   7. which refers to any list of banned, suspended or blocked users of our Games or those users who are currently being investigated or are suspected of breaching these Terms and Conditions and/ or our policies; or
   8. which in anyway breaches these Terms and Conditions or any of our policies or instructions or encourages others to do so; or
   9. which advertises any other gambling service other than the Services or any other commercially available product or service that is not provided by us or our company group; or
   10. which is technically harmful (including, without limitation, computer viruses, distributed denial-of-service attacks, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
2. Please be aware that we will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms and Conditions.

Intellectual property rights

1. We are the owner or the licensee of all intellectual property rights in our Services. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. You may print off one copy, and may download extracts, of any page(s) from our Sites for your personal reference.
3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4. Our status (and that of any identified contributors) as the authors of material in our Services must always be acknowledged.
5. You must not use any part of the materials in our Services for commercial purposes; without obtaining a license to do so from us or our licensors.
6. If you print off, copy or download any part of our Sites in breach of these Terms and Conditions, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our liability

1. Nothing in these Terms and Conditions shall limit our liability for death or personal injury, arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services, or your downloading of any material posted on them or on any website linked to them where the loss or damage was not caused by our negligent act or omission.
3. For further information about your legal rights, please contact your local authority Trading Standards Department, Citizens' Advice Bureau or local equivalent.

Complaints and disputes

1. If you wish to raise any complaint with us, please contact us at complaints@betable.com.
2. The complaint will be investigated, and we will respond within 2 working days, unless it requires an extended investigation.
3. If you are not satisfied with the response you receive from our customer services team, you can ask for the complaint to be escalated to a manager or supervisor who will provide a response to you within 10 working days; updating you on your complaint.
4. If you have a complaint in relation to any of our activities which are governed by the Gambling Commission, and we are unable to resolve it with you, then you may refer the complaint to a recognized professional independent dispute resolution service. Betable uses IBAS (Independent Betting Adjudication Service) for all such disputes; which is free of charge to you.
5. The English courts will have jurisdiction over any claim arising from, or related to, the use of our Services.
6. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales

Third party rights

1. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

Assignment

1. You may not assign or transfer any of your rights or obligations under these Terms and Conditions. We may at any time and in our sole discretion assign or transfer any of our rights or obligations under these Terms and Conditions to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries) and/or to any third party in conjunction with the transfer of all or part of our business and assets.

Severance

1. If any provision (or part of a provision) of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
2. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

Events outside our Control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms where it is caused by events outside of our reasonable control, including (without limitation) any telecommunications network service failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a "Force Majeure Event").
2. Our performance of the Services is deemed to be suspended for the period that the Force Majeure Event continues and during such time we will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event. We may also cancel all or part of the Service because of a Force Majeure Event.

Your concerns

1. If you have any concerns, questions or comments about our Services or these Terms and Conditions, please contact us at support@betable.com or in writing at Aston House, Cornwall Avenue, London, N3 1LF